If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at we will arrange you getting the item back to us. We only replace items if they are defective or damaged.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at .nz There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Refunds exclude ALL shipping costs unless prior agreement is made with us. You will have 30 days to organise or pay for collection of the item, or it will be destroyed.
If your return is rejected, then you will be required to pay for return shipping to get the item back to you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Gift cards CANNOT be returned or credited. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We will not provide any credit or return for this. We are not responsible for you choosing the incorrect part for your vehicle or application. Special order items are deemed to be non-stock items. Absolutely NO returns will be accepted on special order items. All returns will incur a 40% restocking fee Changing your mind is NOT a valid reason for return or cancellation of an order. All returns must be made within 14 days of the original purchase date. If there is a problem with an item you have purchased, please contact us directly.
We do not cover misuse, breakage, or physical damage to our products under warranty. Faulty and damaged are also two different things. Absolutely no freight, labour, or any additional costs are included under any circumstances. Please note, all returns and warranties only cover the item itself. If you are not able to provide this, your warranty or fault claim may not be accepted. receipts, letters from a mechanic explaining the fault etc). We reserve the right to ask for proof of this (e.g. This is completely inclusive of all products. a mechanic or auto electrician), otherwise any Warranty offered is voided.
CUSTOM FAN SHROUD PROFESSIONAL
For business or commercial purposes, this act does not apply, and warranties will not be given unless agreed upon by us.Īll products purchased by us must be installed by a qualified professional (e.g. We will meet our obligations under the Consumer Guarantees Act 1993 to warranty our items for private use. We don't like to mess you around - if you get a faulty product, then hey it's faulty and we will do our best to replace it. It is a very rare occurrence for our customers, but if it does happen, the more information you can give us about the fault - the easier and faster the process is for us. We know how frustrating it is getting a faulty product.
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